Guides, tips, and insights for Malaysian businesses using WhatsApp to grow.
海尔把海外客服迁到统一的WhatsApp平台，马来西亚是首个样板市场。本文拆解这套AI客服层的能力结构、非工作时间覆盖、转人工节点，以及马来西亚中小企业可复制的配置模式与衡量指标。
What Haier\'s Malaysia WhatsApp AI service rollout covers, what a WhatsApp service layer does that web chat cannot, and the SME setup pattern to copy.
PMX AI puts an agentic AI avatar on WhatsApp for licences, payments and career advice — what it means for Malaysian business communication.