1. Who we are

WAPP.MY ("the Service", "we", "us", "our") is operated by Big Domain Sdn Bhd, Company No. 1255428-V, SST No. P13-2106-32000002, of 45-2, Level 2, Setia Sentral, Lorong Setia Sentral 1, 13600 Perai, Pulau Pinang, Malaysia; telephone +60 11-5581 8160. Big Domain holds Malaysia Digital (MD) status.

The Service provides WhatsApp links, short links, link-in-bio pages, digital name cards (vCards) and Marketplace listings. These Terms govern every link, page, card, redirect and listing you create.

Scope — this document covers WAPP.MY only. It does not govern any other Big Domain Sdn Bhd service — including domain registration, web/cloud/VPS hosting, email, SSL, SEO, advertising or AI services — each of which has its own terms. If you use those services, the terms presented for that service apply to it.

Schedule A is the Acceptable Use Policy ("AUP") and forms part of these Terms.

2. Acceptance

You accept these Terms when you create an account, create a link or page without an account, or continue to use the Service after a new version is published. If you do not accept them, do not use the Service. If you use the Service for a company, you confirm you are authorised to bind it.

3. Eligibility

• You must be at least 18 years old and able to form a binding contract.
• You must not be barred from using the Service under Malaysian law or under a previous enforcement action by us.
• One person or business should hold one primary account. Creating multiple accounts to evade a suspension, a limit or an enforcement action is a breach.

4. Account and usernames

You are responsible for the accuracy of your registration details, for keeping your password secure, and for everything done through your account. Tell us immediately if you believe your account is compromised.

Usernames and page addresses are allocated first-come and remain our property as part of the Service. We may reclaim or release a username where it infringes another party's rights, impersonates a brand or person, or was registered to squat or resell (Schedule A §A9). You have no claim, and no compensation is payable, for a username we reclaim.

5. Nature of the Service — no reliance

WAPP.MY is a routing and presentation service. When you shorten a link or add a button, you are asking us to send visitors to a destination you chose. We do not control, endorse, host, verify or continuously monitor that destination.

• You are solely responsible for every destination you point to and for your right to link to it.
• We may refuse, disable or intercept any redirect at any time, with or without notice, without liability and without refund.
• We record click metadata (time, approximate country, device class, referring page) to operate the Service and detect abuse — see the Privacy Notice.
• A blocked destination returns an error page instead of redirecting. Bypassing a block — rotating domains or subdomains, shorteners, redirect chains, cloaking or encoding — is a serious breach.

You acknowledge that the Service is provided free of charge or at low cost, that the price (if any) reflects the allocation of risk in these Terms, and that you have not relied on any statement, demonstration or assurance that is not written here.

6. Your content

You keep ownership of the text, images, logos and links you upload ("Your Content"), and you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce and display it solely to operate and promote the Service.

You confirm Your Content does not infringe anyone's intellectual property, privacy or other rights and that you have permission to use any third-party logo, photo or trademark in it.

Where your page or form collects personal data from other people, you are the data controller for that data and we act only on your instructions. You are responsible for having a lawful basis and giving those people a privacy notice.

We are an intermediary in respect of Your Content and are not its publisher, author or editor.

7. Enforcement — and our protection when we act

If we reasonably believe you have breached these Terms or Schedule A, or that a destination creates legal or reputational risk, we may take any of the following steps, in any order, immediately and without notice:

1. remove or disable a link, button, page, card or listing;
2. block a destination domain across the whole platform;
3. suspend the account, making every page and card of that account unreachable;
4. release the username back to the pool;
5. report the matter to an authority, hosting provider, registrar or brand owner, and preserve evidence for them;
6. refuse to provide the Service to you in future.

We are not liable to you for any loss arising from action taken under this section — including lost traffic, lost clicks, lost search ranking, lost revenue, lost leads or damage to your business — where we acted in good faith on a report, a suspected breach, a legal requirement or a risk assessment. You waive any claim for such loss.

We may keep a moderation record and a snapshot of the removed content for audit, legal and regulatory purposes, even after the page is gone.

8. Fees

The core Service is free. Where a paid feature applies, the price and terms are shown before you buy. No refund is given for a period terminated because you breached these Terms, and no refund is given for a feature we withdraw or change.

9. Availability and changes

The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, that a link resolves, that a destination is online, or that any feature will continue to exist. We may change, limit, suspend or withdraw any feature at any time. We do not guarantee storage, backups, delivery of any message, or delivery of any email or notification.

10. Exclusion of warranties and implied terms

To the maximum extent permitted by Malaysian law, all terms, conditions, warranties and representations that might otherwise be implied into these Terms or into your use of the Service — by statute, common law, custom or trade usage — are excluded. This includes any implied term as to fitness for purpose, merchantability, satisfactory quality, accuracy, availability, security, non-infringement, or that the Service will be free of viruses or harmful code.

11. Limitation of liability

11.1 Cap on our liability. To the maximum extent permitted by law, our total aggregate liability to you (or to anyone claiming through you), whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise, arising out of or in connection with the Service or these Terms, is limited to:

• (a) where the Service was provided to you free of charge — RM0 (nil); and
• (b) where you paid us for the affected Service — the greater of the total fees you paid us for that Service in the 12 months before the event, or RM100.

11.2 Losses we never cover. We are not liable for any of the following, however caused and even if we were advised they were possible:

• indirect, consequential, special, incidental or punitive loss;
• loss of profit, revenue, income, turnover, savings, business, contracts, customers, leads, opportunity, goodwill or reputation;
• loss, corruption, disclosure or inability to recover data or content;
• cost of substitute services or of re-creating content;
• loss of traffic, clicks, views, impressions or search-engine ranking, or any change in a third-party algorithm;
• loss caused by a third-party platform — including WhatsApp/Meta, Google, Apple, Cloudflare, a registrar, a hosting or email provider, a payment provider or an internet service provider — including a block, ban, throttle, policy change, outage or account closure imposed by them;
• loss caused by a destination you chose, or by the conduct of any visitor, user, member of the public or competitor;
• any fine, penalty or liability imposed on you by a regulator, court or platform;
• any claim brought against you by your own customer, client, employer or audience.

11.3 Your sole remedy. If the Service fails to perform materially as described, your sole and exclusive remedy is, at our option: correction or re-performance of the affected feature, or a refund of the fees you paid for the affected period (subject to the cap in §11.1). The remedy in this section is given in place of all other remedies.

11.4 Activation of this section. The exclusions and limits in §10 and §11 apply whether or not the Service was misused, unavailable, misconfigured, interrupted or delayed, and whether the claim arises during or after the term.

11.5 Acknowledgement. You acknowledge that the allocations of risk in §10 and §11 are a fundamental basis on which we make the Service available free of charge or at low cost, and that we would not provide it on these terms without them.

11.6 Mandatory carve-out — the only exceptions. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation by us; or (c) any other liability that cannot lawfully be excluded or limited under the Unfair Contract Terms Act 1977, the Consumer Protection Act 1999 or any other applicable Malaysian law. This section operates only to the minimum extent necessary, and the rest of §10 and §11 continues to apply in full.

12. Indemnity

You will indemnify, defend and hold harmless Big Domain Sdn Bhd, its directors, officers, employees and agents, on a full indemnity basis, against any claim, demand, action, proceeding, loss, damage, fine, penalty, regulatory or law-enforcement action, and all costs (including reasonable legal fees on a solicitor-and-client basis), arising out of or connected with:

• Your Content, or a destination you linked to or promoted;
• your breach of these Terms or Schedule A;
• your breach of any law or third-party right (including intellectual property, personality, gambling, financial-services or data-protection law);
• any claim by a visitor, customer or third party relating to your page, card, link or listing; or
• any enforcement action or complaint made about your account.

This indemnity survives termination.

13. Time limit for claims

To the extent permitted by law, you must bring any claim arising out of or in connection with the Service or these Terms within six (6) months of the date you became aware, or ought reasonably to have become aware, of the facts giving rise to it. After that period, the claim is barred.

14. Force majeure and third-party dependencies

We are not liable for any failure or delay caused by something outside our reasonable control, including an act of God, epidemic, war, civil unrest, labour dispute, cyber-attack, denial-of-service, failure of a telecommunications network, power failure, or the act or omission of a hosting provider, registrar, CDN, payment provider or messaging platform.

15. Termination

You may stop using the Service at any time and request deletion of your account. We may suspend or terminate access under §7. On termination your right to use the Service ends immediately; §6 (licence for already-published content retained for audit), §10, §11, §12, §13 and §17 survive.

16. General

• Entire agreement. These Terms and the Privacy Notice are the entire agreement between us and replace anything said or written before.
• Severability. If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force — in particular, if part of §11 fails, the rest of §11 still applies.
• No waiver. A failure or delay in enforcing a provision is not a waiver of it.
• No agency or partnership. Nothing here creates an agency, partnership, joint venture or employment relationship, or authorises you to bind us.
• Assignment. We may assign or transfer these Terms with the business or the Service. You may not assign them without our written consent.
• Third-party rights. No person who is not a party to these Terms has any right to enforce them, except our directors, officers, employees and agents in respect of §12.
• Notices. Notices to you may be given by email to your registered address or by a notice on the Service. Notices to us must be sent to the address in §17.
• Language. These Terms are in English. A translation is for convenience only; the English version governs.

17. Governing law, jurisdiction and contact

These Terms are governed by the laws of Malaysia, and the courts of Pulau Pinang have exclusive jurisdiction.

Big Domain Sdn Bhd (1255428-V)
45-2, Level 2, Setia Sentral, Lorong Setia Sentral 1, 13600 Perai, Pulau Pinang, Malaysia
Telephone: +60 11-5581 8160 · General: hello@bigdomain.my
Legal notices & abuse reports: abuse@wapp.my (monitored, recorded and tracked)

We may update these Terms. A material change is published on this page with a new version number and date; continued use after that date is acceptance.

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Schedule A — Acceptable Use Policy (AUP)

This Schedule is enforceable exactly like the main Terms. It describes conduct we already detect and act on automatically.

A2. Deception about a destination

You may not describe, name, title or illustrate a link as one thing when it leads to another. Example: a page describing a holiday destination whose only button opens an online casino. Bait-and-switch is a breach even where the destination is itself lawful.

A3. Impersonation and brand abuse

You may not use a business name, logo, domain, username or colour scheme suggesting you are, or are endorsed by, a brand you do not represent — including a listed company, bank, government body, payment provider or licensed operator. A look-alike domain (a different top-level domain from the brand's official one) is treated as impersonation.

A4. Financial claims and unlicensed advice

You may not promise or imply guaranteed returns, a fixed multiple of capital, or a specific percentage return ("untung 6X ganda", "20–30% setahun") in a link, prefill message, page or listing. Marketing a financing, investment or debt-settlement scheme without the licence required by the Securities Commission Malaysia or Bank Negara Malaysia is prohibited.

A5. Illegal goods, services and content

Prohibited: unregistered medicines and health products, controlled substances, weapons, counterfeit goods, stolen data, hacking or credential-selling services, unlicensed moneylending, sexual services, child sexual abuse material (reported to the authorities immediately), and anything else unlawful in Malaysia.

A6. Malware, phishing and evasion

Prohibited: phishing, credential harvesting, malware or "update" lures, fake login pages, scareware, forced downloads, and any technique intended to defeat a safety filter — including URL encoding, open redirects, redirect chains, cloaking, subdomain rotation or rapid domain switching.

A7. Volume, automation and platform integrity

You may not create accounts in bulk or by script; register multiple accounts to evade suspension or a limit; inflate views, clicks or saves artificially; scrape the Service; probe or bypass access controls; or use the Service as an open redirect, link farm or private blog network.

A8. Spam and consent

You must have a lawful basis to message the people you send links to, and must honour opt-outs. Bulk unsolicited messaging, and prefill messages designed to deceive the recipient about who is contacting them, are prohibited.

A9. Username squatting

You may not register a username matching another company's product or brand name in order to hold, resell or later monetise it. An account that claims a third party's brand name and publishes nothing is open to reclaim under §4, with no compensation.

A10. What we do about it — the mechanics, published deliberately

Control	How it works
Identifier screening	At registration and at every public-identifier write (bio page title, sub-page slug, vCard username/name/company), input is checked against a prohibited-brand list.
Destination denylist	Links to a blocked host — and any of its subdomains — are refused at the redirect, returning a block page instead of forwarding the visitor.
Daily integrity scan	Every day the platform scans for prohibited brand identifiers on new accounts, live links pointing at blocked destinations, orphaned pages of suspended accounts, and clusters of accounts sharing a signup IP address.
Preservation	When an account is suspended we keep the moderation record (action, date, evidence) and may retain a content snapshot for legal or regulatory purposes.

A11. Reporting abuse

Report a WAPP.MY link or page you believe breaches this Schedule to abuse@wapp.my with the URL and a short description. Every report is logged and tracked. We aim to assess gambling, impersonation and phishing reports within one business day. Brand owners and regulators may request the evidence we hold.

A12. Consequences

A breach may result in immediate removal of the content, permanent suspension, release of the username, a block on the destination domain and — for unlawful conduct — a report to the Royal Malaysia Police, the Malaysian Communications and Multimedia Commission, the relevant registrar or hosting provider, and the affected brand owner. No refund or compensation is payable in any of these cases, and we are not liable for any resulting loss to you (§7, §11).